Frequently Asked Questions

General Questions

Will you remind me of my appointment?

Yes. Your appointment will be confirmed 24 hours in advance.

When should I arrive?

We suggest that you arrive 10-15 minutes prior to your scheduled appointment. This will allow you the opportunity to change, relax and to let the staff know of any special requests or questions that you might have.

What if I need to cancel my appointment?

Although we know unforeseen circumstances may arise that prohibit you from giving us proper notification for missing appointments, 48 hours notice of appointment changes is requested. Appointments that are missed without notification will be charged 50% of the price of the services. Please allow us to reserve all visits containing four or more services with a credit card.

What if I am late?

If you find yourself running late for an appointment, please call our Customer Care Coordinators and let them know so that they can inform your Service Provider to see if it would effect any other clients scheduled that day. We will always do our best to accommodate you when it is possible.

Do you share my personal information (address, email, phone) with anyone else?

Absolutely not.